Complaints Policy and Procedure
Effective date: July 2026
Contact email: leanorabbhypnotherapy@gmail.com
Data Protection Contact: Leanora Babb-Benjamin
1. Purpose
This policy explains how clients can raise concerns about how their personal data is handled
and how complaints will be managed fairly, promptly and transparently.
2. How to Make a Complaint
If you have a concern about how your personal data has been collected, stored, or used, please
contact:
Email: leanorabbhypnotherapy@gmail.com
Please include:
Your name and contact details
A description of your concern
Any relevant dates or details
3. What Happens Next
We will acknowledge your complaint within 30 days
We will investigate your concern fairly and confidentially
We aim to provide a full response within 60 days
If your complaint is complex, we may need more time. If so, we will keep you informed.
4. Outcomes
After reviewing your complaint, we will:
Explain what happened
Address any issues identified
Take appropriate steps to resolve the matter
Inform you of any actions taken
5. If You Are Not Satisfied
If you are not happy with our response, you have the right to contact the Information
Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Helpline: 0303 123 1113
We encourage you to contact us first so we can try to resolve your concern.
6. Confidentiality
All complaints will be handled sensitively and in confidence. Your information will only be shared
where necessary to investigate and resolve the issue.
7. Record Keeping
We keep a record of complaints to:
Monitor the effectiveness of this process
Improve our services
Meet legal and regulatory requirements
Records are stored securely and retained only as long as necessary.
8. Related Rights
This policy forms part of your data protection rights, including:
The right to access your personal data
The right to request correction or deletion
The right to restrict or object to processing
9. Policy Review
This policy will be reviewed regularly and updated as required.
Last reviewed: July 2026
Leanora Babb-Benjamin
Leanora BB Hypnotherapy Services